Proptech AISource: Inman
Inman: AI power users triple agentic use — 45% now manage CRM leads in AI
Original headline: “Within brokerages, power users begin to adopt agentic AI: Survey” — Inman, Oct 26, 2026
Inman’s Daniel Houston reports results from the September Inman Intel Index — the fourth AI-adoption survey since late 2024 — which ran Sept. 16–Oct. 2 with 460 responses from agents and brokerage leaders. Among AI “power users” (those reporting significant productivity gains), the share primarily working in an agentic/integrated environment versus standard chat more than tripled from 9% in April to 30% in September, while only 7% of agents with lower productivity gains primarily used agentic/integrated tools. Power users’ complex-task use rose for managing leads/tasks in a client database (45%, up from 34%), summarizing contracts/docs (55%, up from 48%) and analyzing market data (71%, up from 64%); only 7% of agent respondents get most AI value from brokerage-provided tools, while 74% prefer their own OpenAI/Anthropic/Google assistants, with the article noting Claude Cowork and ChatGPT Work as more accessible agentic products versus engineer-first Claude Code/Codex.
Our take (opinion & analysis, not reporting)
For US agents: if your brokerage chatbot feels thin, Inman’s numbers say most respondents already get more value from their own OpenAI/Anthropic/Google assistants than from firm-provided bots — so keep a personal workflow that does not depend on the desk tool alone. Power-user gains cluster around agentic/integrated setups for CRM-style lead and task work, contract summaries and market analysis; ask whether your stack can keep those steps in one environment instead of copy-paste chat. Treat “agentic” as a workflow upgrade for complex tasks, not a reason to invent new adoption stats beyond what Inman published.
Online discussion: no notable public discussion found yet (checked Oct 26, 2026).